Returns & Exchanges

At Immortal NYC Official, we want you to be fully satisfied with your grooming and beauty products. If you are not completely happy with your purchase, you may return unopened and unused items within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging to ensure they are not damaged during transit.

• 3.
  Ship the Items

  Affix the provided return label or use a trackable shipping service to send the package back to our warehouse.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.