Frequently Asked Questions
Everything you need to know about Immortal NYC products, shipping, and more.
What makes Immortal NYC hair styling products different?
Our products are formulated by hair care experts to provide professional-grade performance. We use high-quality ingredients that offer strong hold and flexibility without leaving residue or damaging your hair health.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days within the United States. Once your order is processed, you will receive a tracking number via email to monitor your package's progress.
Do you offer international shipping?
Yes, Immortal NYC ships to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. For hygiene reasons, we cannot accept returns on products that have been opened or used.
Are Immortal NYC products cruelty-free?
Yes, we are committed to ethical beauty standards. None of our products are tested on animals, and we prioritize safe, sustainable sourcing for all our ingredients.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.